FAQS

Find answers to common questions about our services, processes, and more in our FAQ section.

The web servers and related infrastructure are located in NEXCTDC’s S1 data centre in Sydney. It’s a Tier III certified data centre, which means that high levels of security and many redundancies ensure that everything runs smoothly 24/7.

Nothing! When you first have a consultation, our web hosting experts will organise a migration of any existing cPanel services that you may need to be moved to your new server at no cost.

The earliest migration time slot available will typically be from 12 a.m. to 8 a.m. the next day so that migrations can be completed within 24 hours.

Yes, we allow you to use cPanel’s AutoSSL functionality, which you can use to install a domain-validated SSL Certificate at no cost.

No compromises are made with security; all of the SSL Certificates will be able to support 256-bit encryption, which is the highest available.

All web hosting services are backed up using a robust style to support your system. At a minimum, backups are taken hourly and retain 24 backups from the last 24 hours, 7 from the last 7 days, and 4 weekly and 2 monthly backups.

We don’t believe in lock-in contracts for our web hosting services, so you will only pay for what you actually use.